provides a free service to assist people with limited mobility travelling by train, all the way from their departure station to their arrival station. This service is available from the first train of the day to the last, 7 days a week, in 132 stations in Belgium; 115 stations are accessible to disabled people with or without wheelchairs, and 17 stations cooperate with taxi firms to take people in wheelchairs from unassisted stations to stations where assistance will be provided.
– Check the list of stations with disabled access.
– Eurostar special assistance reduced mobility.
Informations for passengers with reduced mobility.
Check out the journey planner to prepare for your trip: real time train schedules, information on your trip from door to door, SMS 2828, My Train Info, etc.
To find out more on www.b-rail.be
To benefit from the assistance service best suited to your needs, contact the SNCB Mobility Call Center at least 3 hours before you intend to leave.
– By phone: 02/528.28.28, every day from 07.00 to 21.00.
– On line at http://pmr.b-rail.be
You will be given confirmation:
– Of the assistance you receive in your starting, changing and arrival stations
– Of seat availability
– Of assistance with entering and leaving the train, with a mobile ramp if necessary
On the day of your journey, bring your ticket to the meeting point arranged when you booked your assistance at least 15 minutes before your train is due to leave.
– 02/528.28.28 or www.sncb.be
– Information, services, and facilities in stations.
– Download the plan of Bruxelles-Midi (pdf).
– Brochures The Guide for Passengers with Reduced Mobility, which can be obtained from stations and on www.sncb.be, tells you all about the services SNCB Mobility provides to help you travel by train. Download the brochure.
If you would like to receive the leaflet in Braille, write to the following address: braille@sncb.be
– T.:02/224.52.39 ou 02/224.52.55
– Access: via the Avenue Fonsny or the Rue de France
– Parking: Q-Park, underground parking open 24h/24. Entrance in the Rue de France, 40. Follow the indications.
Today, 7 spaces are reserved at level (-2), row A;
One 12 cm step to access the elevators; about 100m to do outside before entering the station on the side of the Eurostar and Thalys trains.
– Taxis: Covered passage; access marked from the main hall; one kerb to take.
Lowered ticket counters: 1 for international trains, 1 for national service, 1 for immediate departure and 2 at the desk for tourist information.
– Toilet: several fitted toilets, the most adapted ones are located next to quay nr. 3 ; 2 adapted toilets inside the Eurostar lobby.
– Facilities for passengers with limited mobility
* Wheelchairs made available at no extra charge
* Mobile ramp
* Toilets for people with limited mobility
* Lifts on platform
* Escalator (up)
* Escalator (down)
SNCB – Voyageurs National
– Bureau 0212 A Section 26
– Rue de France 54 bte 5-6
– 1060 Bruxelles
– T.:02/526.37.50/51 – 02/555 25 25/6
– Fax:02/525.92.29
– Web: http://www.b-rail.be
BRUSSELS NATIONAL AIRPORT
– Tel.:02/224.72.72
– Access: at level (-1) via elevators inside the airport
– Ticket offices: one level above the quays
– Quays: accessible by elevator from the ticket offices room.
No specific platform to enter the trains. According to the situation, the Station Master proposes some help.
– Toilet: 1 adapted toilet at the level of the ticket offices.
INTERNATIONAL TRAVEL BY TRAIN
– General information on schedules for Eurostar, TGV, Thalys: 0900/10.366
– General information on schedules for international trains: 0900/10 366
If you travel with Eurostar, there are two wagons each fitted with one reserved space and an adapted toilet.
If you travel with Thalys, there is one wagon fitted with one reserved space and an adapted toilet.
– FYI, there are opportunities to buy discounted rail tickets, such as Trainline