• Airport General information: 0900/70 000
  • AVIA PARTNER:02/723 06 66
  • GLOBE GROUND:02/723 30 51
    Offices are open from 9h00 to 18h00 (6h00 to 22h00 in case of emergency)
  • Parking: several places reserved before the entrance hall on the departure and arrival floor.
    Possibility to leave your car during your trip in parking Front Park 1, 2 and Lock Park (info:02/715.21.10)
  • Inside the airport: easy circulation, elevators to all floors, several restaurants accessible.
  • Toilet: several adapted toilets all over the building.

Whatever your handicap, never forget to mention it when booking a travel in your travel agency, and also specify your needs. You will as such benefit from the special attention you need all along your trip: ground assistance, boarding, landing, change of plane.

Aviation companies standardize more and more the formalities for persons with reduced mobility. However, they can vary from one company to another, particularly concerning charters. Companies like S.N. Brussels Airlines offer the service needed but request filling in the following formalities:

  • Fill in a questionnaire specifying your medical assistance needs (signed by your doctor if your handicap is recent: less than one year)
  • Answer some technical questions concerning the kind of chair you use: manual or electrical (moist batteries have to be packed in hermetical boxes you can buy at the airport), foldable frame or not, dimensions, etc.

Your file will be assigned a code which will allow care agents to identify the assistance you need.

On the day of departure, you should arrive well on time at the boarding desk of the company you are travelling with (at least 2h before departure). They will contact the assistance services which will take care of you up to the boarding in the plane. Maybe you will have to go to a specific boarding gate specially adapted to persons in a wheelchair, be the first to enter the plane, not be able to leave your seat during stops, etc. For travellers starting from Zaventem, the HAC (Home Advanced Check-in) proposes to take your luggage at home and hands over the boarding cards the day before your departure. It is an arrangement with S.N. Brussels Airlines which allows travellers to go straight to the boarding gate without queuing at the boarding desk for luggage. However this service allows you to go to the airport no longer than 45 minutes before take off, we recommend to arrive at least one hour and a half early to have enough time to fill in the necessary formalities in the assistance office.
Since 2009 there is a new measure for PRM with a auditive, visual and mental disability and the wheelchair-users for whom a personal assistance is sufficient. They are required to go by themselves from the boarding gate to the plane (bridge or bus going from the airportbuilding to the plane). Once registred, the PRM should go with the assistant to the PRM – provider in the departure hall.